ESIS response to COVID-19

To all ESIS Subscribers,

The rapidly changing COVID-19 situation is unprecedented and disruptive to our daily lives. With this great level of uncertainty we want you to know that ESIS values the health and well-being of our member-subscribers and staff.

As a response to the COVID-19 virus, effective immediately, all ESIS subscribers will have access to unlimited data until June 1st. During this time people are being encouraged to use social distancing and to self-quarantine when necessary. Please use your Internet service responsibly.

We will be monitoring usage levels on all accounts and excessive users may face slowdowns to help keep the network in balance for everyone.

In order to help protect you and our office staff we encourage customers to avoid coming into the ESIS office and consider paying your bill using one of the following methods:

• If you bank with the Nelson and District Credit Union, you can pay ESIS using the Bill Payment function (this option is not available with other banking institutions)
• use e-transfer to:
• phone the office to pay by VISA or Mastercard
• mail or drop off your cheque (into the locked mailbox outside the
East Shore Internet Society
#10, 16210 Hwy 3A,
P.O. Box 145
Crawford Bay, BC
V0B 1E0

Our office staff are available by phone from 9:00 am to 1:00 pm, Monday through Friday.

If you experience any connectivity issues and need technical assistance, please continue to phone our ESIS support number. Our technicians will consult with you by phone to resolve your issues remotely. If a visit to your home is required our technicians will consult with you to determine the best approach to resolve your problem while maintaining a healthy distance for all.

Thank you,
Stevie Jukes,
Director, ESIS board