Billing & Payments

For billing or payment support, please phone 1 (844) 776-3747, or email

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Going Away? Pause Your Account.

We provide subscribers who are away for at least 30 consecutive days the possibility of suspending their service. A $20/month account fee applies.

To do so:

  1. Before your departure, contact
  2. In your email, please provide your departure and return dates (duration must be at least 30 days)
  3. Upon your return, contact the office and we will reconnect your service and billing.

Please note:

  • Unless is notified prior to departure, your regular package invoice will be issued.
  • The new $20/month rate applies for any absence of 30 days or more, with a departure date after April 1st, 2017.
  • There is a $100 maximum which assumes a consecutive 6  month away duration. If you are absent for greater than 8 months, your equipment will be removed from the house and you will be responsible for the $100+ cost to reinstall the equipment if you wish to reconnect with ESIS upon your return.

save money, go paperless with your invoice

Effective February 1, 2017, subscribers requesting paper-based invoices or documents will be charged an additional $3 per invoice or document to cover associated administrative costs.