ESIS is Hiring!

We are looking to fill two positions in our Operations team:
P/T Office Administrator and Telecommunication Field Technician.

To apply, please email your resumé to work@eastshoreinternet.ca, noting the job title in the subject of your email.

P/T OFFICE ADMINISTRATOR

The East Shore Internet Society (ESIS) is an incorporated not-for-profit internet society formed with the goal of bringing affordable and reliable high-speed internet service to Crawford Bay and surrounding central Kootenay Lake communities.

ESIS is seeking a Part-Time Office Administrator to work from 12 to 20 hours per week, Monday through Friday between 9:00 a.m. and 1:00 p.m., at the ESIS office in Crawford Bay.

The Office Administrator will be responsible for the customer service needs of ESIS member/subscribers, and will answer telephone calls, email and walk-in office inquiries from members or prospective members seeking assistance with internet service options, billing inquiries, payments, credits, and internet connectivity issues.

Duties and Responsibilities

  • Responds promptly to customer needs in person, by phone or with email communication
  • Responds to requests for service and assistance
  • Create and make changes to member/subscriber accounts accurately and with attention to detail
  • Maintains confidentiality
  • Speaks and/or writes clearly, listens and gets clarification
  • Demonstrates accuracy and thoroughness
  • Is consistently at work and on time
  • Maintains the office in a clean and orderly manner
  • Other duties as assigned

Qualifications

  • Data entry and basic computer skills
  • To be able to work well with others, “people skills”
  • Good communication skills both verbal and written
  • Knowledge of invoicing is an asset
  • Computer skills: Outlook, Excel, Word
  • Basic bookkeeping skills are an asset


To apply, please email your resumé to work@eastshoreinternet.ca, noting the job title in the subject of your email.

 

TELECOMMUNICATION FIELD TECHNICIAN

The East Shore Internet Society (ESIS) is an incorporated not-for-profit internet society formed with the goal of bringing affordable and reliable high-speed internet service to Crawford Bay and surrounding central Kootenay Lake communities.

ESIS is seeking a Telecommunication Field Technician to work approximately 30 hours per week, Monday through Friday, based out of Crawford Bay.

Primary Duties

  • Install telecommunication equipment at customer premises
  • Customer technical support and troubleshooting
  • Infrastructure maintenance including tower site maintenance and repairs

Requirements

  • Must have own vehicle capable of hauling equipment and tools (i.e. ladder)
  • Must have own mobile phone data plan capable
  • Some basic tools required:
    • Extension ladder (17-21 ft ideal)
    • Cordless drill/tool belt with pouch
    • Side cutters/Linesman’s Pliers/Needle Nose pliers
  • Must be physically fit and capable of working at heights
    • Basic Fall prevention certification an asset
    • Capable of working with safety harness/tower climbing & work up to 150 feet above ground
  • Strong problem-solving skills
  • Strong computer literacy
    • Comfortable with learning web-based applications, Linux OS & computer networking basics
  • Good communication skills, both written and spoken
  • Good planning and organization skills; self motivated
  • Customer service experience is beneficial
  • Training will be provided to the right candidate dependent on skills and experience

The Return of Away

Back by Popular Demand, the Away package means that seasonal residents can can again put their service to sleep while away.

The Details:

  • The Away rate is $20 per month
  • The maximum payable while away is capped at $100
  • The minimum is $40 (two months away)
  • Service activation during brief visits means paying the full package rate for that month (ie: $25 for Lite, $50 for Bronze, etc.)
  • Subscribers away more than 12 months will be contacted for equipment collection

Record numbers and AGM coming in June!

Dear ESIS subscribers,
We are thrilled to announce that we have now broken the all-time record for active ESIS subscribers! Our active subscriber count will be over four hundred and thirty by the time you read this article. So congratulations! You are part of a local success story.

We will be celebrating our successes and reporting on the activities of the past year, as well as presenting updates on our plans for the future, at the ESIS Annual General Meeting (AGM) which is happening on Monday evening, June 17th at 7:00pm at the Crawford Bay Hall. All community members are welcome to attend; you must have an active ESIS service in order to vote for a new Board of Directors.

Interested in helping guide the next phase of development? Consider joining the ESIS Board of Directors! The AGM will be an opportunity for potential new Directors to be nominated.

Looking forward to a great East shore Summer,
Warmly, ESIS Board of Directors and Staff.

Happy Spring 2019!

As April showers bring May flowers and we welcome back our seasonal residents, the East Shore Internet Society (ESIS) is responding to requests from subscribers by creating a new service called the Lite package. The Lite package will be introduced May 1st and will take the place of the former “Away” package, with the added benefit of some connectivity: 2.5 Mbps download speed, 1.5 Mbps upload, with an included data package of 10 GB per month. This often-requested feature is intended to provide connectivity to “Internet of Things” devices such as home security systems.

The Lite package is being introduced at a price of $25 per month, with standard overage rates applicable to data usage over 10 GB in a month. As always, our automated systems give plenty of warning (by email) before data overage fees are incurred. There will be no limit to the number of months that the Lite package can be subscribed to. The Unlimited Data add-on will not be applicable to the Lite package.

Policy is shifting a little around service package changes, too. When upgrading from one ESIS package to another mid-month – for example if you received a notice that your data usage is trending towards overage on your current package – subscribers pay the new rate of the upgraded package in full, rather than it being pro-rated. For example, if you are on the Bronze package ($50) and you call to upgrade your service to Copper ($70), you would pay the $70 for the month (+tax), giving you a speed boost and a better deal on the data than if you got overage charges ($1 per GB) with the Bronze package. You’ll find that there’s a certain data usage point at which it makes sense to upgrade. While not all connections are eligible for Silver and Gold service (line of sight is required), the Unlimited Data add-on is an attractive option. All ESIS packages are listed on our website here: http://www.eastshoreinternet.ca/packages/

ESIS is also happy to announce our 2019 Annual General Meeting which will take place on Monday June 17th at 7:00pm at the Crawford Bay Hall. All community members are welcome to attend, while an ESIS membership with active service is required to vote for new board members.

Happy Spring! from the ESIS Board of Directors and staff.

Happy New Year from ESIS

The East Shore Internet Society would like to wish all our subscribers, volunteers and staff a Happy New Year and all the best for 2019!

Towards the end of 2018 we were thrilled to receive a Best of Business award from Kootenay Business magazine. Way to go team!