Know What You’re Downloading
Do you like to download movies or software from the Internet using torrents? Make sure you’re not downloading materials that might infringe on copyright laws.
The Copyright Modernization Act, which took effect Jan.1 2016, requires Internet service providers to send notifications to downloaders whose IP addresses have been identified by copyright holders for perceived violations. The legislation limits the amount a non-commercial downloader can be sued for to $5,000 per case, while damages for commercial infringements can be charged up to $20,000. Know that your private information isn’t disclosed. There’s no lawsuit, there’s no content being taken down, it’s purely a notification.
ESIS has just begun receiving these notices from our service provider, which we are now passing on to culpable end users. This note is a reminder that based on the Society’s Acceptable Use Policy, know that you aren’t allowed to “download, post or transmit any information, software, photograph, video, graphic, music, sound and other material in violation of another person’s copyright” and it’s purely your decision should you choose to ignore this policy.
Please note that subscribers of Netflix, Shomi, Crave and other online streaming platforms all comply with copyright laws. It’s mostly those who download Torrents or use IP blockers who can be at fault (and you know who you are…).
Going Away? Pause Your Account.
A reminder that we provide subscribers who are away for at least 30 days the option of suspending their service. A $5/month account fee will be applied during the suspension period.
For more information visit: www.eastshoreinternet.ca/help-desk/billing/
General Service Outages & Communications
During widespread service outages, ESIS Support Staff will add an outgoing phone message on our answering system, website and facebook to acknowledge we are working on solving the problem.
Should you experience a service outage, please phone our support line (1-844-776-3747) to speak to Staff or to leave us a message. In the event that the outage is widespread, we will focus energy and time on fixing the problem, therefore please note that we will not be able to personally phone back all those who’ve left us messages.
Update Our Contract Information
For most up-to-date information, keep visiting our new website and for technical/billing support, please call 1 (844) 776-3747.