East Shore Internet Society – Welcome!

Your Bigger And Better Packages Are Here!

Posted December 17, 2016

Seasons Greetings!

Although we have had our ups and downs over the years, the East Shore Internet Society Board and Staff are always 100% committed to providing its members with the best possible service at the best possible price. Given we are small, that won’t always mean we can compete dollar for dollar with bigger corporate providers like TELUS Mobility, however we will always do the best we can. The geographic environment where we operate is extremely technically challenging and prevents us from providing a perfect wireless connection for all subscribers. We have taken this into consideration while coming up with our package offering.  We recognize that some subscribers have been underserved and disappointed with ESIS packages and we hope that the upcoming changes to your internet packages are seen as a bold step in the right direction.

Effective January 1, 2017 the following changes will take effect (Please note that Line-of-Sight is required to receive speeds advertised for Silver package and higher):

Package Cost/Month Speed up to NEW Monthly Data
Bronze            $50 + Tax 2Mbps down / 1.5Mbps up 75 GB
Copper             $70 + Tax 3Mbps down / 2Mbps up 100 GB
Silver                $90 + Tax 5Mbps down / 2.5Mbps up 125 GB
Gold                $110 + Tax 8Mbps down / 3Mbps up 150 GB
Platinum           $155 + Tax 12Mbps down / 3Mbps up 200 GB
High Volume Platinum Call for Pricing 12Mbps down / 3Mbps up 400+ GB

The updated packages come at a time when your ESIS network can handle higher speeds and data bandwidth thanks to the Connecting Canadians project.

Our longer-term goal as a Board is to maintain strong positive growth within our Society. To do so, the Society needs to function as lean as possible with expenses while increasing its overall number of subscribers; the more subscribers we have, the more we can lower everyone’s costs. Although the East Shore doesn’t have much room to grow in terms of new subscribers, ESIS does also provide high-speed internet to Ainsworth and, soon in early 2017 to Woodbury. As areas of real potential growth, our plan for 2017 is to actively market to these communities with the goal of acquiring as many subscribers possible.

As members, you can help the Society by talking to your neighbours about ESIS as a high-speed internet provider and making sure you keep up with paying your bills. With your help, we can continue to thrive and contribute to the East Shore economy with local hires. ESIS is your Society; we own it together, we are all its stewards.

Lastly, we would like to address the rumours circulating that the ESIS Board attempted to prevent TELUS Mobility from providing Smart Hubs to East Shore residents. We can wholeheartedly confirm that no such request was made. We welcome other internet providers, in particular for ESIS subscribers who have felt underserved technically or financially by ESIS.

In other news

  • Connectivity Issues this Week: Subscribers might have noticed issues with their internet connections from sporadic drops in connectivity to slower speeds. Our Technical Support staff has identified the issue coming from ESIS’ own internet service provider. The problems seem to have subsided, but please don’t hesitate to contact support should you still be experiencing issues.
  • Holiday Office Closures: Please note that our offices will be closed December 24-26, 31 and January 1-2, however our Technical Support team can always be reached at 1 (844) 776-3747.
  • New Fee for Paper-based Invoicing and Documents: Effective February 1, 2016, subscribers requesting paper-based invoices or documents will be charged an additional $3 per invoice or document to cover associated administrative costs. Subscribers wishing to save the $3 per invoice or document are encourage to contact billing@eastshoreinternet.ca to request digital billing and document services.

Your East Shore Internet Society Board