ESIS is Hiring!

We are looking to fill two positions in our Operations team:
P/T Office Administrator and Telecommunication Field Technician.

To apply, please email your resumé to work@eastshoreinternet.ca, noting the job title in the subject of your email.

P/T OFFICE ADMINISTRATOR

The East Shore Internet Society (ESIS) is an incorporated not-for-profit internet society formed with the goal of bringing affordable and reliable high-speed internet service to Crawford Bay and surrounding central Kootenay Lake communities.

ESIS is seeking a Part-Time Office Administrator to work from 12 to 20 hours per week, Monday through Friday between 9:00 a.m. and 1:00 p.m., at the ESIS office in Crawford Bay.

The Office Administrator will be responsible for the customer service needs of ESIS member/subscribers, and will answer telephone calls, email and walk-in office inquiries from members or prospective members seeking assistance with internet service options, billing inquiries, payments, credits, and internet connectivity issues.

Duties and Responsibilities

  • Responds promptly to customer needs in person, by phone or with email communication
  • Responds to requests for service and assistance
  • Create and make changes to member/subscriber accounts accurately and with attention to detail
  • Maintains confidentiality
  • Speaks and/or writes clearly, listens and gets clarification
  • Demonstrates accuracy and thoroughness
  • Is consistently at work and on time
  • Maintains the office in a clean and orderly manner
  • Other duties as assigned

Qualifications

  • Data entry and basic computer skills
  • To be able to work well with others, “people skills”
  • Good communication skills both verbal and written
  • Knowledge of invoicing is an asset
  • Computer skills: Outlook, Excel, Word
  • Basic bookkeeping skills are an asset


To apply, please email your resumé to work@eastshoreinternet.ca, noting the job title in the subject of your email.

 

TELECOMMUNICATION FIELD TECHNICIAN

The East Shore Internet Society (ESIS) is an incorporated not-for-profit internet society formed with the goal of bringing affordable and reliable high-speed internet service to Crawford Bay and surrounding central Kootenay Lake communities.

ESIS is seeking a Telecommunication Field Technician to work approximately 30 hours per week, Monday through Friday, based out of Crawford Bay.

Primary Duties

  • Install telecommunication equipment at customer premises
  • Customer technical support and troubleshooting
  • Infrastructure maintenance including tower site maintenance and repairs

Requirements

  • Must have own vehicle capable of hauling equipment and tools (i.e. ladder)
  • Must have own mobile phone data plan capable
  • Some basic tools required:
    • Extension ladder (17-21 ft ideal)
    • Cordless drill/tool belt with pouch
    • Side cutters/Linesman’s Pliers/Needle Nose pliers
  • Must be physically fit and capable of working at heights
    • Basic Fall prevention certification an asset
    • Capable of working with safety harness/tower climbing & work up to 150 feet above ground
  • Strong problem-solving skills
  • Strong computer literacy
    • Comfortable with learning web-based applications, Linux OS & computer networking basics
  • Good communication skills, both written and spoken
  • Good planning and organization skills; self motivated
  • Customer service experience is beneficial
  • Training will be provided to the right candidate dependent on skills and experience