For billing or payment support, please phone 1 (844) 776-3747, or email firstname.lastname@example.org
Going Away? Pause Your Account.
We provide subscribers who are away for at least 30 consecutive days the possibility of suspending their service. A $20/month account fee applies.
To do so:
- Before your departure, contact email@example.com
- In your email, please provide your departure and return dates (duration must be at least 30 days)
- Upon your return, contact the office and we will reconnect your service and billing.
- Unless firstname.lastname@example.org is notified prior to departure, your regular package invoice will be issued.
- The new $20/month rate applies for any absence of 30 days or more, with a departure date after April 1st, 2017.
- There is a $100 maximum which assumes a consecutive 6 month away duration. If you are absent for greater than 8 months, your equipment will be removed from the house and you will be responsible for the $100+ cost to reinstall the equipment if you wish to reconnect with ESIS upon your return.
save money, go paperless with your invoice
Effective February 1, 2017, subscribers requesting paper-based invoices or documents will be charged an additional $3 per invoice or document to cover associated administrative costs.