For answers to common questions and solutions to common technical support issues please check our Support FAQ.
For technical support, please phone 1 (844) 776-3747, or email firstname.lastname@example.org
Our new phone system allows your call to be answered by which ever technicians is available at that time – in the office or in the field. If no one answers your call, your voicemail is automatically emailed and texted directly to our technicians technician. Our hope here is to increase our speed and capacity to respond to service calls.
Our technician is sometimes on a service call or installation up the lake, where there is no cellular coverage. If you have to leave a message you will be called back as soon as we can.
In cases where we are having a system outage or a problem affecting multiple clients, status updates will be posted to the voicemail message on that phone. Affected clients will not necessarily get return calls in that case due to the volume of messages received.